Your data, your call

Request data deletion.

If you have worked with us as a customer, a trial participant, or a prospect who sent us details, you can ask us to delete eligible data we hold about your organisation. We respond to erasure requests within 14 days under the Kenya Data Protection (General) Regulations, 2021.

Send the request by email

Click below to open a pre-filled email. Fill in your organisation details and send it to hello@waynefoundry.com from an address we'll recognise. We'll reply to confirm receipt and ask any questions we need to verify the request.

Open pre-filled email

Prefer plain email? Just write to hello@waynefoundry.com with the same details.

What happens next

  1. 1We acknowledge your request within two working days.
  2. 2We verify you're authorised to make the request by checking your email matches our records, or by asking one or two questions.
  3. 3We delete eligible data from active systems within 14 days, then confirm in writing. Backups age out on their normal cycle, usually within 30 days.

What we delete

  • • Your organisation's profile, settings, and credentials.
  • • Product lists, prices, stock, delivery zones, knowledge items you uploaded.
  • • Customer conversations, orders, and audit logs we processed for you.
  • • Backups, once they age out of the rolling backup window.

What we have to keep

Kenyan tax law generally requires business tax records to be kept for five years from the end of the relevant reporting period, and longer where an assessment, dispute, investigation, or proceeding requires it. Those records stay, but they only contain billing and account information, not your customers' WhatsApp conversations or your day-to-day operations data.

If you're a customer of one of our shops

If you messaged a shop that uses our agent and want your data removed, the shop is usually the data controller, so contact them directly. If you are not sure who that is, email us at hello@waynefoundry.com and we'll route the request.

Where the request relates to WhatsApp Platform Data processed for a business customer, we may need to route the request to that business because they are normally the data controller for their customer conversations.

More on how we handle data: see our Privacy Policy.